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1
1
78351
1
True
0
2. Please enter your case or membership reference if you know it.
78352
8
True
0
*3. Which of these interactions have you recently had with Trafalgar House? (please select all that apply)
78354
1
True
0
*5. What is your email address?
2
2
78356
7
True
0
6. Trafalgar House understood what I wanted
78358
7
True
0
7. Trafalgar House provide a good service
78359
7
True
0
8. Trafalgar House tries to make everything as simple as possible
78360
7
True
0
9. Staff listen to me and want to help
78361
7
True
0
10. I understood when I would receive my information and I was contacted by Trafalgar House if this changed
78362
7
True
0
11. The information I received from Trafalgar House was easy to understand
78363
7
True
0
12. Trafalgar House provided the information I wanted
78364
7
True
0
13. Staff know what they are talking about
78365
7
True
0
14. I received the information in an acceptable timescale
78366
7
True
0
15. I trust Trafalgar House’s staff to behave with fairness, integrity and honesty
78367
7
True
0
16. Trafalgar House's staff are friendly, polite and sensitive to my needs
78368
7
True
0
17. If something isn’t quite right, Trafalgar House staff are keen to resolve things quickly
3
3
78369
7
True
0
18. How do you feel the service you have received compares with your prior Trafalgar House experiences?
78370
2
True
0
19. What is the main change in service you have noticed (if applicable)?
78374
10
True
104022
Contact via My Work Pension
78371
7
True
0
21. Trafalgar House has been appointed by the Trustee of your Scheme to make sure that the Scheme is run in line with its Trust Deed and Rules and UK pension law, for the benefit of its members. On a scale of 1- 10 (with 1 being not at all likely and 10 being highly likely) how likely are you to feedback positively on your experience with Trafalgar House to the Trustee?
78372
2
True
0
22. Why did you answer the last question as you did?
78373
2
True
0
23. Is there any way that Trafalgar House could improve the service they provide to you and other customers?
78375
2
True
0
24. Is there a member of our team who has provided outstanding service and deserves recognition for their efforts? Please feel free to mention their name and describe how they made your experience noteworthy.
78376
2
True
0
25. Would you be willing to be contacted to discuss your feedback in more detail? If yes, please provide your preferred contact details.
Thank you for completing our survey
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